01
Figure out where agents fit
If you are sorting through vendor claims, internal pressure, or a stalled
pilot, this is where I start. I look at the workflow, the decisions, and the
handoffs so the first agent pattern is grounded in the business, not the demo.
02
Design agent roles and tool use
Multi-agent flows work when each agent has a clear job, the tool access is
bounded, and the escalation path is obvious. I design the orchestration,
fallback paths, and review steps that keep the system usable once it leaves the lab.
03
Make agent behaviour reviewable
A one-off agent action is easy to demo. Regulated teams need behaviour they can
inspect, data handling they can defend, and approval paths people know how to use
when the system reaches daily operations.